What happens if my item arrives damaged?Updated 5 months ago

At Maple Prime, we take full responsibility for ensuring your items arrive in perfect condition. We carefully package all orders to prevent damage during transit. However, if an item arrives damaged despite our secure packaging, rest assured that you are fully covered under our warranty. Simply contact our customer service team with details and photos of the damaged product, and we will promptly resolve the issue by offering a replacement or refund. Your satisfaction is our priority, and we’re here to make things right.