Maple Prime offers a 90-day return policy for unopened products. Learn more about our refund process on our Refund Policy page.

At Maple Prime, we want you to be completely satisfied with your purchase. We offer a 90-day return policy for unopened products. To initiate a return, simply contact our customer service team for assistance. Please note that additional charges, such as shipping or gift wrapping fees, are non-refundable. For full details, visit our&#xA0;<a href="https://mapleprime.com/policies/refund-policy" rel="noopener" target="_new">Refund&#xA0;Policy</a> page. Please note: additional charges, such as shipping or gift wrapping fees, are non-refundable.

What is your return policy?

Maple Prime does not accept returns on opened products due to health and safety concerns unless they are damaged or defective. Contact customer service for assistance with issues.

Unfortunately, due to health and safety concerns, Maple Prime does not accept returns on opened products unless they are damaged or defective. We take these precautions to ensure the quality and safety of our products for all customers. If you encounter any issues, such as receiving a damaged or defective item, please contact our customer service team. We&#x2019;re here to assist and resolve any concerns promptly.

Can I return an opened fragrance?

Returns at Maple Prime are processed within 1 business day of receiving the item. Refunds may take 7-14 business days to appear.

At Maple Prime, we process returns quickly and efficiently. Once we receive your returned item, our team typically processes the return within 1 business day. After processing, refunds are issued immediately, but it may take 7-14 business days for the funds to appear on your original payment method, depending on your payment provider. You&#x2019;ll receive an email notification as soon as your return is processed and your refund is initiated.

How long does it take to process a return?

Buyers are responsible for return shipping costs at Maple Prime. Prepaid labels are available, with costs deducted from your refund.

At Maple Prime, buyers are responsible for return shipping costs. If you require assistance, we can provide a prepaid shipping label upon request. The cost of the label will be deducted from your refund once the return is processed. We aim to make the return process as straightforward as possible while ensuring transparency regarding return shipping fees.

Who pays for return shipping?

Maple Prime

Explore Maple Prime's 90-day return policy for unopened products. Learn about return shipping, refunds, and support for defective items.

Returns & Exchanges - Hassle-Free Returns with Maple Prime

Maple Prime makes returns easy. Learn about our 90-day return policy for unopened products, how to handle return shipping, and our refund processing timelines. Contact us for assistance with damaged or defective items.

Returns & Exchanges

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