Maple Prime

Our dedicated customer service team is here to assist you with any inquiries or concerns. You can reach us through multiple channels: use the live chat widget on our website, call or text us at +1 (855) 241-4200, or contact us via WhatsApp. Our team is available Sunday&#x2013;Friday to help with anything from product recommendations to order issues. For updates and promotions, follow us&#xA0;on&#xA0;<a href="https://www.instagram.com/mapleprime/" style="text-decoration:none;">Instagram</a>,&#xA0;<a href="https://www.tiktok.com/@maple.prime" style="text-decoration:none;">TikTok</a>, and&#xA0;<a href="https://www.facebook.com/Maple-prime-1029836370434629/" style="text-decoration:none;">Facebook</a>, or subscribe to our newsletter.

Need assistance? Contact Maple Prime's customer service via live chat, phone, text, or WhatsApp. Available Sunday–Friday to address all your inquiries.

How to Contact Customer Service? | Maple Prime Support

About Us

What is Maple Prime?

Where is Maple Prime located?

Do you sell authentic perfumes?

How can I contact customer service?

Do I need an account to place an order?

How can I reset my password?

Can I sign up for notifications on new arrivals?

How do I check my order history?

Accounts

What payment methods do you accept?

Are my payment details secure?

Once placed, can I cancel or modify my order?

Can I use a coupon code or discount at checkout?

Orders & Payments

Do you offer free shipping?

How long does order processing take?

How long does shipping take?

Do you ship internationally?

What happens if my item arrives damaged?

How can I track my order?

Handling & Shipping

What is your return policy?

Can I return an opened fragrance?

How long does it take to process a return?

Who pays for return shipping?

Returns & Exchanges

Does Maple Prime offer a loyalty or rewards program?

How do I join the rewards program?

How do I earn points and check my balance?

How can I redeem my points?

Do points expire?

Can I combine rewards with other discounts or promotions?

Loyalty & Rewards

How can I contact customer service?Updated 5 months ago